Full service has now been restored. We understand the impact this may have caused and appreciate your patience. Networks operations will provide a root cause report in due course. We will continue to closely monitor the impacted services for a further 24hours and reopen the incident if there are any issues within this time period.
Posted Apr 13, 2023 - 16:11 BST
Update
We are continuing to work with our supplier on a fix for this issue. Further updates to follow.
Posted Apr 13, 2023 - 14:01 BST
Identified
Some broadband users may experience a loss of service. Our affected upstream supplier has identified the issue and is carrying out remedial action.
Posted Apr 13, 2023 - 11:07 BST
This incident affected: Data Network (DSL Services).