All Systems Operational

Telephony Platform Operational
Hosted PBX Operational
SIP Trunking Operational
Inbound Calls (UK) Operational
Inbound Calls (Non-UK) Operational
Outbound Calls Operational
Integrations Operational
Call Statistics Operational
Desktop Softphone Operational
Voicemail Operational
Data Network Operational
DSL Services Operational
Layer 2 Services Operational
Platform API Operational
Third Party Networks Operational
Transit / Peering Operational
Web Portals, Applications and Services Operational
Network Core Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Sep 11, 2026

No incidents reported today.

Sep 10, 2026

Resolved - Virgin confirmed that this incident was resolved at 02:26 AM on 10/09/2026 by fixing the aforementioned fibre break.
Sep 10, 02:26 BST
Update - Engineers have arrived to site and are continuing to work on the fault.
Sep 9, 16:56 BST
Update - Virgin have advised that fibre splicers have been requested to site to begin repair work on the fault.
Sep 9, 14:38 BST
Update - Following further testing, Virgin engineers have identified a fibre break.
Sep 9, 14:16 BST
Update - Virgin engineers have located the impacted infrastructure and are continuing their investigations to determine a root cause.
Sep 9, 12:53 BST
Update - Virgin have confirmed they have a network issue affecting Telehouse North and their engineers are working to fix.
Further updates will be provided as soon as possible.

Sep 9, 11:22 BST
Identified - We are investigating an issue with connectivity to the Virgin network from Telehouse North London.
Sep 9, 11:09 BST

Sep 9, 2026

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.