Broadband outage affecting some DSL and FTTP customers

Incident Report for VoiceHost Network

Resolved

This incident has been resolved.

Posted Oct 20, 2022 - 16:32 BST

Update

We are continuing to work on a fix for this issue.

Posted Oct 20, 2022 - 16:15 BST

Identified

Some services have been impacted at the following exchanges:

Bayswater Brecon Burwell Chelsea Chiswick Cornwall South West Dunbar Edinburgh Newington Fordcombe Frant Guiseley Hamilton Hythe Huddersfield Idle Langton Lyndhurst Newmarket Town Nine Elms Norwich Paddock Wood Pimlico Rochdale Romsey Rye Shipley South Kensington Totton Tunbridge Wells Wadhurst West Wrattin Westminster

As we continue our investigations, other areas/exchanges may become impacted by this issue and will be added to this list as quickly as possible.

Please reboot your router periodically if you are experiencing a problem, as we are actively working on the fault.

Posted Oct 20, 2022 - 13:32 BST

Monitoring

A fix has been implemented and engineers are monitoring.

Posted Oct 20, 2022 - 11:17 BST

Identified

Our upstream carrier has identified an issue with the London NNI and is working to fix the issue.

Posted Oct 20, 2022 - 10:17 BST

Investigating

We are investigating a broadband outage affecting some DSL and full fiber customers.

Updates to follow shortly.

Posted Oct 20, 2022 - 08:34 BST

This incident affected: Data Network (DSL Services).